Refund Policy

1. Overview

At WahDeveloper, we are committed to delivering high-quality web development services that meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our services.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

Eligible for Full Refund

• Project cancellation within 48 hours of initial payment (before work begins)
• Failure to deliver agreed-upon project milestones within specified timeframes
• Significant deviation from agreed project specifications without client approval
• Technical issues that cannot be resolved within a reasonable timeframe

Eligible for Partial Refund

• Project cancellation after work has commenced (refund based on work completed)
• Mutual agreement to terminate project mid-development
• Client-requested changes that significantly alter project scope

3. Service-Specific Refund Terms

Service Type	Refund Period	Conditions
Website Design	7 days after delivery	Major functionality issues only
E-commerce Development	14 days after delivery	Payment gateway or core functionality failures
Custom Development	30 days after delivery	Failure to meet technical specifications
Maintenance Services	30 days from service date	Service not performed as agreed
Consultation Services	24 hours after session	Session not conducted or technical issues

4. Refund Request Process

To request a refund, please follow these steps:

5. Required Information for Refund Requests

To process your refund request efficiently, please provide:

• Project Information: Project name, contract number, and start date
• Payment Details: Transaction ID, payment method, and amount paid
• Reason for Refund: Detailed explanation of the issue or concern
• Supporting Documentation: Screenshots, emails, or other relevant evidence
• Contact Information: Current email address and phone number

6. Refund Processing

Processing Time

• Credit Card: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Other Payment Methods: Up to 21 business days

Refund Method

Refunds will be issued to the original payment method used for the transaction. If the original payment method is no longer available, we will work with you to find an alternative solution.

7. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our senior management team
• Provide additional documentation to support your case
• Seek mediation through a mutually agreed third party
• Pursue resolution through appropriate legal channels

We are committed to resolving all disputes fairly and professionally.

8. Chargebacks and Payment Disputes

Before initiating a chargeback with your payment provider, please contact us directly to resolve any issues. Chargebacks can result in:

• Suspension of services and project delivery
• Additional fees and administrative costs
• Termination of our business relationship
• Legal action to recover damages

9. Exceptions and Special Circumstances

Force Majeure

Refunds may not be available if project delays or cancellations are due to circumstances beyond our control, including but not limited to natural disasters, government actions, or global pandemics.

Client-Provided Materials

Delays or issues caused by late or inadequate client-provided materials (content, images, access credentials) may affect refund eligibility.

Third-Party Dependencies

Issues arising from third-party services, APIs, or platforms that are beyond our control may not qualify for refunds.

10. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.

For projects already in progress, the refund policy in effect at the time of contract signing will apply.